BTB 5-Year Warranty Details

BTB Solutions is proud to offer an industry leading 5-year warranty on all BTB Manufactured OEM products, including the SAPR, REAPR and Uno systems.

• Parts & Labor

• Unlimited Remote Support (8am-5pm Pacific)

• Two Onsite Service Calls

Warranty Details

Scope of Warranty

This Limited Warranty applies solely to BTB-manufactured OEM products, including the SAPR, REAPR, and Uno systems (“Equipment”). This warranty covers only the Equipment as shipped from BTB’s facility and does not apply to any equipment, components, or systems not supplied by BTB. Warranty coverage begins upon shipment from BTB’s dock.

Five-Year Limited Warranty – Core OEM System

BTB warrants that the following components of the Equipment will be free from defects in material and workmanship for a period of five (5) years from the shipment date:

• BTB-manufactured mechanical assemblies

• BTB-manufactured electrical assemblies

• BTB-developed firmware

• BTB-developed application software

• The robot, including the robot arm, controller, internal cabling, motors, drives, and teach pendant

This 5-year warranty applies exclusively to the core OEM system listed above.

One-Year Limited Warranty – High Wear and Ancillary Systems

The following components are warranted to be free from defects in material and workmanship for a period of one (1) year from the shipment date:

A. End Effector

Covers BTB-supplied end effector assemblies, excluding normal wear items.

B. Pneumatic Components

Covers pneumatic valves, air preparation units, filters, regulators, lubricators, dryers, and related pneumatic accessories.

Air Quality Requirement:

Warranty coverage for pneumatic components requires the Purchaser to supply clean, dry, filtered compressed air meeting BTB’s published specifications.

Failures caused by moisture, oil carryover, particulates, contamination, or inadequate air quality are excluded from warranty coverage.

C. Ancillary and Peripheral Systems

The following systems, when supplied by BTB as part of the Equipment package, are covered for one (1) year:

• Conveyors

• Vision systems

• Material-handling accessories

• Fixtures, tooling, and peripheral devices

• Any third-party equipment included with the OEM system

All third-party components are covered only to the extent permitted by the original manufacturer’s warranty.

Warranty Service Requirements

A. On-Site Maintenance Technician

Purchaser shall maintain at least one maintenance-level technician on-site and available to assist BTB with minor repairs, adjustments, and component replacements.

If an issue can be resolved through remote guidance and replacement parts provided by BTB, Purchaser agrees to perform such work without requiring BTB to dispatch a technician. If Purchaser fails to provide the required on-site support, Purchaser shall be responsible for all travel and labor costs associated with service visits that would otherwise have been unnecessary.

B. Remote Connectivity Requirement

Purchaser shall provide and maintain reliable broadband Internet access that allows BTB secure remote connectivity for diagnostics, monitoring, troubleshooting, and warranty support. If BTB cannot access the Equipment remotely due to Purchaser’s network configuration, security restrictions, connectivity failures, or lack of required credentials, Purchaser shall be responsible for all additional costs associated with warranty service, including travel, living expenses, and shipping.

Warranty Exclusions

This Limited Warranty does not cover:

• Misuse, negligence, or operator error

• Modifications, alterations, or tampering

• Corrosion or environmental damage

• Improper installation, disconnection, or adjustment

• Inadequate or improper maintenance

• Failures caused by contaminated, wet, or unfiltered

• compressed air

• Accidents or external events beyond BTB’s control

• Programming changes made by anyone other than BTB

• Failures caused by third-party equipment or software

• Wear items, consumables, or expendable components

Payment Status Requirement

BTB reserves the right to delay or suspend the provision of warranty labor, services, travel, and materials until the purchaser’s or customer’s account is current and in compliance with all applicable payment terms.

Exclusive Remedy

Purchaser’s exclusive remedy for any breach of this warranty is, at BTB’s option:

• Repair of the defective component,

• Replacement of the defective component, or

• Provision of replacement parts for Purchaser to install.

BTB shall not be obligated to provide on-site service if the issue can be resolved through remote support or Purchaser-performed replacement of field-replaceable components.

Disclaimer of Additional Warranties

BTB MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

No person is authorized to assume obligations or liabilities greater than or different from those set forth in this Limited Warranty.

Entire Warranty

This Limited Warranty constitutes the entire understanding between BTB and Purchaser regarding warranty coverage for the Equipment. No other representations or agreements, oral or otherwise, are binding unless expressly set forth herein.