Service & Support
We Are Here For You When You Need Us
Automation Support That Keeps Production Moving
At BTB Solutions, support doesn’t end at installation. We design our palletizing and automation systems for long-term performance and stand behind them with responsive, practical service.
Whether you’re running a BTB palletizer, a custom machine, or an integrated production line, our focus is on minimizing downtime, protecting your investment, and keeping your automation delivering value over time.
Designed for Serviceability
BTB automation systems are built to be reliable and easy to maintain. We use clean layouts, standard components, and intuitive interfaces so maintenance teams can service equipment efficiently and with confidence.
This service-focused approach helps reduce long-term maintenance costs, simplify training, and extend the life of your automation investment.
A Practical, Partnership-Driven Approach
We see service and support as part of how we engineer automation—practical, responsive, and focused on real results. Our goal isn’t just to fix issues, but to help your systems run efficiently and reliably over the long term.
When you need support or guidance, you’ll work directly with a team that knows your system and your operation. That direct connection allows us to respond faster, provide relevant solutions, and support automation that continues to perform as your production needs change.
Responsive, Real-World Support
Manufacturing environments don’t have time to wait. When issues arise, downtime impacts throughput, labor efficiency, and schedules. BTB Solutions provides responsive support from engineers who understand real production challenges—not just systems on paper.
Our team works quickly to diagnose issues, provide clear guidance, and help restore operation with minimal disruption. From troubleshooting and adjustments to ongoing optimization, we support your automation where it matters most—on the production floor—so your equipment continues to perform reliably long after installation.
Support Across the Automation Lifecycle
BTB Solutions supports your automation at every stage—from startup through long-term operation.
Our support includes:
Startup and commissioning assistance
Operator guidance and system familiarization
Troubleshooting and performance optimization
Support for system changes, relocations, and expansion
Ongoing assistance for standard and custom systems
Whether your system is newly installed or has been running for years, our team is here to help keep it performing reliably.
