Why Service & Support Matter in Automation More Than You Think

When manufacturers invest in palletizing or industrial automation, the focus is often on speed, throughput, and ROI. But there’s another factor that quietly determines whether automation succeeds or fails long-term: service and support.

Automation isn’t a “set it and forget it” investment. It’s a living part of your operation—one that must perform reliably under real-world conditions, day after day. The difference between automation that delivers ongoing value and automation that becomes a liability often comes down to how well it’s supported after installation.